U‑PAK Privacy Policy
Effective Date: July 1, 2025
UPAK Mobile Storage and its affiliates (“UPAK”, “we”, “us”, “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal data when you interact with our website (https://upakstorage.com/) and our services.
1. Information We Collect
1.1 Personal Information
We collect only what’s necessary to provide and improve our services—such as your:
Name, email, phone number, and postal address
Payment information (when you book or pay for storage)
Any information you voluntarily share via forms or communications
1.2 Usage & Device Data
We automatically collect technical information like:
IP address, browser type, device type
Date/time of visits, pages viewed, duration
Information from cookies & analytics tools
1.3 Location Data
We may collect approximate location information (e.g., from your IP address) only when pertinent to storage delivery.
2. How We Use Your Information
We use personal data to:
Provide quotes, manage bookings, and facilitate storage services
Process payments and communicate about your account
Improve our services, website usability, and support
Send service-related updates (only with your consent)
Comply with legal obligations and respond to requests
3. How We Share Information
We do not sell or rent your personal data. We may share it when necessary to:
Service Providers: e.g., payment processors, analytics platforms, delivery partners
Legal Compliance: respond to lawful requests or protect our legal rights
Business Transfers: in the event of a merger, acquisition or sale, under confidentiality terms
Our agreements ensure third parties use your data only for authorized purposes and maintain adequate security.
4. Cookies & Tracking
We use cookies and similar tools to:
Enable core site functions (session cookies)
Remember preferences and improve navigation
Analyze usage and improve our website
You can disable cookies in your browser, though some features may be affected.
5. Data Retention & Security
Retention:
We retain personal information only as long as necessary for business, legal, or tax obligations.
Security:
We use industry-standard measures—such as encrypted transmission, secure storage, and limited access—to protect your data. However, please note that no system is entirely foolproof.
6. Your Privacy Rights (Canada & BC)
Under Canada’s PIPEDA and BC PIPA laws, you have the right to:
Know why we’re collecting your data
Access personal information we hold about you
Request corrections to inaccurate information
Withdraw consent (with potential impacts on service)
Ask us to delete your data where legally permissible
To inquire or submit requests, please see the “Contact Us” section.
7. Children’s Privacy
Our Services are intended for individuals 18 years and older. We don’t knowingly collect information from minors. If we learn we’ve done so, we will delete it immediately.
8. Changes & Updates
We may update this Privacy Policy occasionally. The latest version will be posted here, and significant changes will be communicated appropriately.
9. Contact Us
If you have questions, wish to access your data, or want to raise concerns, please contact:
Privacy Officer
UPAK Mobile Storage
Email: customerservice@upakstorage.com
Phone: 250 381-8725